Cancellation and refunds

You can stop the service at any time. Here is how, and what happens to the charges.

How to cancel

Send the keyword for your operator, or reach us by email. Cancellation takes effect right away.

Entel Postpaid Users

Text SALIR to 2011 and your subscription is cancelled straight away.

Send it from the mobile number you subscribed with
Cancellation takes effect immediately
No app or login needed

Entel Prepaid Users

Text SALIR to 2011 and your subscription is cancelled straight away.

Send it from the mobile number you subscribed with
Cancellation takes effect immediately
No app or login needed

Send the keyword

Text the opt-out keyword for your operator to the short code shown above, from your phone.

Get confirmation

You will receive an SMS confirming that your subscription has been stopped.

You are unsubscribed

Billing ends and no further charges are made to your mobile account.

You can also write to our customer care team at help@mundogaming-pe.com and we will help you cancel.

Refund policy

What we cover and how to request it.

You can request a refund within 30 days of the charge you want to query.
Requests go to help@mundogaming-pe.com and should include the mobile number you subscribed with.
State the date of the charge and the amount so we can locate it in your operator system.
We review each request individually and reply by email with the decision.
Where a refund is due, the amount is returned through the same channel the charge was made on.
Charges for periods of the service already used may fall outside the refund.
Cancelling the subscription stops future charges, but does not automatically refund earlier ones.
If you have questions before requesting one, write to us at help@mundogaming-pe.com and we will guide you.

Mundogamingby BeyondVR FAQs

Have questions about Mundogaming? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my Mundogaming subscription?

With your Mundogaming subscription, you gain unrestricted access to a vast array of Mundogaming content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.

How did I get subscribed to Mundogaming?

You subscribed to Mundogaming by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.

Is there a charge for using Mundogaming?

These subscriptions grant you unlimited access to all our Mundogaming content and premium features during the active subscription period. Yes, Mundogaming operates a subscription model (Entel Postpaid: S./ 12,90 monthly, Entel Prepaid: S./ 1,20 daily), please refer to our relevant pricing information.

What platforms does Mundogaming support?

Mundogaming is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.

How do I reach customer support?

Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Mundogaming platform or email us at help@mundogaming-pe.com

How do I cancel my Mundogaming subscription?

To cancel your subscription, you can do so by texting SALIR to 2011 (for Entel Postpaid and Entel Prepaid), or by emailing our customer care team at help@mundogaming-pe.com.